Ensign Employees Find Convenient Urgent Care at Z-2-H

Centivo Partnership Benefits for Texas Clinic Care

When you or a family member needs medical attention, understanding your insurance coverage can help make the experience less stressful. Z-2-H™ Family Med & Urgent Care Clinic provides compassionate primary and urgent care at eligible clinic locations across Texas.

Ensign employees enrolled in the Centivo Partnership Plan may be eligible to receive care from participating providers. Coverage depends on active eligibility, provider participation, medical necessity, referral requirements, and the service being requested.

Before scheduling, review the Ensign Insurance Page and contact Centivo to confirm your current benefits.

What Does the Ensign Medical Plan Include?

Ensign employees may be enrolled in the Centivo Partnership Plan.

According to the available plan information, members have:

• $0 copay for participating primary care visits

• $0 copay for covered preventive care

• $50 copay for participating specialist visits

These amounts may not apply to every service received during an appointment. Laboratory testing, medications, medical supplies, procedures, and services outside the participating network may have separate costs.

An insurance card does not guarantee coverage or payment. Final responsibility depends on eligibility, benefits, referral status, medical necessity, provider participation, and how Centivo processes the claim.

Can Ensign Employees Visit Z-2-H?

Eligible Ensign employees and their covered family members may visit Z-2-H for primary care, urgent care, preventive services, and many everyday medical concerns.

The Z-2-H care team may evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and skin concerns

• Minor injuries

• Routine primary care concerns

• Chronic condition follow-ups

• Preventive care and physical examinations

Coverage depends on the member’s eligibility, benefits, medical needs, network status, and the services provided.

For scheduling assistance, call Z-2-H at (469) 283-0076.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, confusion, fainting, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Ensign Health Plan?

Centivo administers the Ensign Centivo Partnership Plan.

Centivo can assist members and providers with:

• Eligibility verification

• Medical benefit information

• Prior-authorization requirements

• Specialist-referral requirements

• Claim-status questions

• Copays and other member costs

• Participating-provider searches

For benefit verification, prior authorization, or claim-status assistance, use the Centivo Provider Portal or call Centivo Customer Service at (800) 981-8925.

For general Ensign plan questions, call Centivo at (833) 716-2159 or visit the Ensign Centivo Portal.

How Do I Verify My Ensign Benefits?

Verifying your benefits before receiving care can help you understand your expected financial responsibility.

When contacting Centivo, consider asking:

• Does Z-2-H participate with my Ensign plan?

• Is the requested medical service covered?

• What copay, deductible, or coinsurance applies?

• Does the service require prior authorization?

• Is a primary care referral required?

• Are laboratory tests billed separately?

• Are medications or medical supplies covered separately?

• Are there clinic or network restrictions?

• Will I have a time-of-service responsibility?

Ask for the representative’s name, the date of the conversation, and a reference number. Keep this information with your records in case you have questions after Centivo processes the claim.

Benefit verification is helpful, but it does not guarantee payment. Final coverage is determined after the plan reviews the submitted claim.

Does the Ensign Plan Require Specialist Referrals?

Yes. The Ensign Centivo Partnership Plan generally requires a provider referral before a member begins new specialty care.

The available plan information lists exceptions for:

• OB/GYN care

• Behavioral health services

• Chiropractic care

• Laboratory testing

• X-rays

• Occupational therapy

• Physical therapy

• Speech therapy

Referral requirements may change or vary according to the requested service. Without a required referral, the member may become responsible for the full cost of specialty care.

Providers can submit referrals through the Centivo Referral Portal. Members should confirm that the referral is on file before scheduling a specialist appointment.

How Can I Find an In-Network Provider?

The Ensign plan uses participating providers available through Centivo and the applicable Baylor Scott & White network arrangement.

To locate or confirm a participating provider:

• Visit the Ensign Centivo Portal

• Call Centivo at (833) 716-2159

• Contact BSWQA Care Navigation at 1-844-279-7589

• Ask whether your preferred Z-2-H clinic participates with your exact plan

Provide your plan name and member identification number when requesting assistance. Provider participation can change, so members should confirm network status before receiving care.

What Should I Bring to My Appointment?

Please bring or prepare:

• Your current Ensign insurance card

• A photo identification card

• Your member identification number

• A list of current medications

• Known medication or food allergies

• Relevant medical records

• A brief description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Any required referral or authorization documents

Providing accurate insurance and medical information can help prevent delays with eligibility verification, treatment, and claim processing.

Claims Information for Providers

Ensign medical claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, referral status, and current claim-submission instructions before sending a claim.

Compassionate Medical Care Across Texas

Z-2-H works to make primary and urgent care easier to access and understand. Whether you need help with a sudden illness, a minor injury, preventive care, or an ongoing health concern, our medical team will listen and help you understand the appropriate next step.

When you are ready, Book Today or call (469) 283-0076. Please have your Ensign Centivo insurance card available so your benefits, network participation, and referral requirements can be reviewed before your appointment.