Harrison District 2 Primary and Urgent Care

HPI Benefits at Z-2-H Texas Clinics

When you need medical attention, understanding where your plan may be accepted can make the next step feel less overwhelming. Z-2-H™ Family Med & Urgent Care Clinic provides compassionate primary care, family medicine, and urgent care at eligible Texas clinic locations.

Harrison School District 2’s publicly available 2025–2026 benefits guide identifies HPI as the medical plan administrator and lists Employers Health Network and FirstHealth PPO as participating networks.

Employees should verify their current benefits and their preferred Z-2-H clinic’s network participation before receiving care.

What Does the Published Medical Guide List?

The district’s publicly available 2025–2026 guide describes access to:

• Pinnacle Advanced Primary Care

• Employers Health Network

• FirstHealth PPO Network

• Pathways Concierge

• Call-A-Doc telemedicine

• TrueScripts prescription benefits

For care received from an EHN provider, the guide listed:

• $0 deductible

• $50 primary care copay

• $0 specialist copay

• $70 urgent care copay

• $50 mental-health copay

• $500 emergency-room copay, waived if admitted

• $0 out-of-pocket maximum

For care through the FirstHealth PPO Network, the guide listed:

• $2,000 deductible

• $50 primary care copay

• $100 specialist copay

• $70 urgent care copay

• $50 mental-health copay

• $500 emergency-room copay, waived if admitted

• $5,000 out-of-pocket maximum

These figures are based on a guide covering July 1, 2025, through June 30, 2026. Current benefits may differ. An insurance card does not guarantee coverage or payment.

Can Harrison District 2 Employees Visit Z-2-H?

Eligible Harrison School District 2 employees and covered family members may be able to visit Z-2-H when they are in Texas and the selected clinic and service participate with their current plan.

The medical team can evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain or ear infections

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and skin concerns

• Minor injuries

• Routine primary care concerns

• Chronic-condition follow-ups

• Preventive care and physical examinations

Coverage depends on current eligibility, medical necessity, network participation, the clinic location, and the services provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

How Do I Verify My Benefits?

Contact HPI or Pathways Concierge using the number on your current insurance card.

The published guide lists Pathways Concierge at (888) 341-6810 for assistance with benefit questions and locating participating providers.

Before scheduling, ask:

• Does my preferred Z-2-H clinic participate with my current plan?

• Will the visit process through EHN or FirstHealth?

• Is the requested service covered?

• Should the appointment process as primary or urgent care?

• What copay, deductible, or coinsurance applies?

• Are laboratory tests, imaging, medications, or procedures billed separately?

• Is prior authorization required?

Write down the representative’s name, the date, and the call-reference number.

Z-2-H can collect your insurance information, but only HPI can provide the plan’s official explanation of benefits.

Is Prior Authorization Required?

Prior-authorization requirements depend on the requested service.

Contact the member or provider number on your current HPI card before receiving a service that may require approval. If authorization is required, ask for the approval number and effective dates.

Authorization does not guarantee payment. The claim remains subject to eligibility, medical necessity, network participation, exclusions, and other plan provisions.

Are Specialist Referrals Required?

The published guide explains that employees may access EHN specialists at the listed network cost and that certain zero-cost EHN services may depend on a referral from Pinnacle Advanced Primary Care.

That does not establish a general referral rule for every provider or service. Contact HPI before beginning specialist care to confirm:

• Whether a referral is required

• Who must issue the referral

• Whether prior authorization is also needed

• Which network the specialist participates in

• What cost-sharing applies

What Should I Bring to My Appointment?

Please bring:

• Your current Harrison School District 2 insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

Providing complete information may help prevent delays with eligibility verification or claim processing.

Compassionate Care at a Texas Clinic

Z-2-H helps make primary and urgent care easier to understand. Whether you need help with a sudden illness, a minor injury, preventive care, or an ongoing health concern, the medical team will listen and explain the appropriate next step.

Review the HPI Insurance Page, then Book an Appointment or call (469) 283-0076. Have your current insurance card available so your benefits and network participation can be reviewed before the visit.