Pyramid Global Hospitality Primary and Urgent Care

Health Plan Guidance at Z-2-H™ Texas Clinic Locations

When you or a family member needs medical attention, understanding your insurance benefits can help make the experience feel less stressful. Z-2-H™ Family Med & Urgent Care Clinic provides compassionate primary care, family medicine, urgent care, and preventive services at eligible Texas clinic locations.

Pyramid Global Hospitality employees and their covered family members may be able to use their employer-sponsored medical benefits at Z-2-H. Coverage, network participation, and member costs should be confirmed before receiving care.

What Medical Plans Are Available?

A previously published Pyramid Global Hospitality benefit guide listed UHC Navigate, UHC Navigate Saver, Surest Choice, and Surest Care plans. Medical benefits can change between plan years, locations, and employee groups, so members should use their current insurance card and 2026 benefit documents when verifying coverage.

Review your current insurance card for:

• Medical plan name

• Member and group identification numbers

• Primary care copay

• Urgent care copay

• Specialist copay

• Deductible and coinsurance

• Provider network

• Member-services information

• Prior-authorization requirements

Laboratory testing, imaging, medications, procedures, medical supplies, and additional services may be processed separately from the clinic visit.

An insurance card does not guarantee coverage or payment. Your final responsibility may depend on eligibility, medical necessity, network participation, deductible status, authorization requirements, and the services provided.

For scheduling assistance, call Z-2-H at (469) 283-0076.

Can Pyramid Global Hospitality Employees Visit Z-2-H?

Eligible Pyramid Global Hospitality employees and their covered family members may visit Z-2-H for primary care, urgent care, preventive services, and many everyday health concerns.

The medical team can evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain or ear infections

• Allergies and sinus concerns

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and skin concerns

• Minor injuries

• Routine primary care concerns

• Chronic condition follow-ups

• Preventive care and physical examinations

Coverage depends on the member’s current plan, eligibility, medical needs, provider-network participation, clinic location, and the services provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Health Plan?

The current administrator or insurance carrier should be listed on the front or back of the Pyramid Global Hospitality insurance card.

Depending on the plan, members may have UnitedHealthcare, Surest, or another administrator. Current plan information should always be confirmed using the insurance card rather than an older benefit guide.

The administrator can assist members and providers with:

• Eligibility verification

• Primary and urgent care benefits

• Copays, deductibles, and coinsurance

• Prior-authorization requirements

• Provider-network participation

• Referral requirements

• Claim-status questions

• Claims-submission information

Have your insurance card, member identification number, group number, employer name, plan name, preferred Z-2-H clinic, and requested service available when calling.

How Do I Verify My Benefits?

Before scheduling an appointment, contact the member-services number on your current insurance card and ask:

• Does Z-2-H participate with my specific Pyramid Global Hospitality plan?

• Is my preferred Z-2-H clinic in network?

• Are primary care and urgent care covered?

• What copay, deductible, or coinsurance applies?

• Are preventive visits covered differently?

• Are laboratory tests, imaging, medications, or procedures billed separately?

• Is prior authorization required?

• Is a referral required?

• Will I have a time-of-service responsibility?

• Are there clinic or network restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

Z-2-H can collect your insurance information before the appointment, but the plan administrator provides the official explanation of benefits. Final coverage is determined when the claim is processed.

Is Prior Authorization Required?

Prior authorization depends on the requested medical service and the requirements of the member’s current plan.

Routine primary or urgent care visits may not require advance approval, but certain laboratory tests, imaging studies, medications, procedures, or treatments may require authorization.

Members and providers should contact the plan administrator before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

How Do I Confirm Network Participation?

Provider networks may differ between Pyramid Global Hospitality plans and employee locations. Before receiving care, confirm that the preferred Z-2-H clinic and treating medical professional participate with your exact plan.

To verify participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for Z-2-H Family Med & Urgent Care Clinic

• Confirm the preferred clinic location

• Confirm the treating medical professional

• Ask whether primary and urgent care use different benefits

Provide the employer name, plan name, member identification number, preferred clinic location, and requested service when confirming participation.

Are Specialist Referrals Required?

Referral requirements depend on the member’s current medical plan.

Some plans may require members to select a primary care provider or receive a referral before seeing a specialist. Other plans may allow members to schedule specialist care directly.

Certain specialist visits, tests, treatments, and procedures may still require prior authorization even when a referral is not required.

Contact the plan administrator before beginning specialist care to confirm the current referral and authorization requirements.

What Should I Bring to My Appointment?

Please bring or prepare:

• Your Pyramid Global Hospitality insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Your benefit-verification reference number

Providing complete and accurate information can help prevent delays with eligibility verification and claim processing.

Claims Information for Providers

Providers should use the current Pyramid Global Hospitality insurance card to confirm claim-submission instructions.

Verify the following before submitting a claim:

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan name and group number

• Provider-network participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Claims information can differ between UnitedHealthcare, Surest, and other plans. Providers should not use claim information associated with another plan year, employee group, or employer.

Compassionate Primary and Urgent Care

Z-2-H works to make primary and urgent care easier to access and understand. Whether you need help with a sudden illness, minor injury, preventive visit, or ongoing health concern, the medical team will listen and help you understand the appropriate next step.

When you are ready, Book an Appointment or call (469) 283-0076. Please have your current Pyramid Global Hospitality insurance card available so your eligibility, benefits, and network participation can be reviewed before the appointment.