CAS Insurance at Z-2-H

Convenient Care Across Texas

CAS Insurance and Convenient Care at Z-2-H

When you or a family member needs medical attention, understanding your insurance should not make the situation more stressful. Z-2-H Family Med & Urgent Care Clinic provides accessible primary and urgent care for eligible patients with health plans administered by Coastal Administrative Services, commonly called CAS.

Coverage, copays, deductibles, and network requirements depend on the employer-sponsored plan listed on your insurance card. Our team can help gather the information needed to review your benefits before your visit.

Learn more about our clinics and medical services on the Z-2-H Website.

What Is Coastal Administrative Services?

Coastal Administrative Services is a third-party administrator that helps manage certain employer-sponsored health plans. CAS may assist members and providers with eligibility, benefit verification, prior authorization, and claim information.

Some CAS-administered plans use the Employers Health Network Preferred Network. Not every healthcare provider participates in this network, so patients should confirm that their selected Z-2-H location and provider are in network for their specific plan.

For current insurance information, visit AccessCAS or call CAS at (800) 870-1831. Depending on the employer and plan, members may also need to contact Elan Member Services at (833) 845-8854.

Does Z-2-H Accept CAS Insurance?

Z-2-H may provide in-network care for eligible patients enrolled in certain CAS-administered employer health plans. Because CAS manages several plans, coverage cannot be confirmed using the administrator’s name alone.

Please have the following information ready when scheduling:

• Insurance card
• Member identification number
• Group number
• Employer’s name
• Patient’s date of birth
• Reason for the visit

This information helps our team review the correct plan. Final coverage and patient responsibility are determined by CAS and the terms of the employer’s health benefits.

For assistance, call Z-2-H at (469) 283-0076.

What Will My Visit Cost?

Patient costs vary among CAS-administered plans. Some plans include a set copay for primary or urgent care. Other plans require the deductible to be met before the plan begins sharing the cost.

Your insurance card and benefit documents should provide information about your current medical costs. Contact CAS or Elan Member Services if you need help confirming:

• Primary care copays
• Urgent care copays
• Deductible requirements
• Coinsurance
• Network participation
• Prior authorization
• Remaining deductible amounts
• Claim status

Benefit verification does not guarantee that an insurance claim will be paid. CAS will make the final coverage determination after the claim is submitted and reviewed.

What Services Are Available at Z-2-H?

Z-2-H provides primary care, urgent care, preventive services, and ongoing medical support for patients throughout Texas.

Depending on the patient’s needs, our team may help with:

• Cold and flu symptoms
• Fever, cough, and sore throat
• Minor injuries
• Urinary symptoms
• Nausea, vomiting, or diarrhea
• Headaches and migraines
• Minor allergic reactions
• Skin concerns
• Routine checkups
• Chronic-condition follow-up
• Preventive care
• Laboratory testing

Services may vary by location. Contact the clinic if you have questions about a specific test, treatment, or appointment type.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness, or another potentially life-threatening emergency.

How Do I Schedule an Appointment?

Z-2-H has clinics in Arlington, Austin, Brownwood, El Paso, Farmers Branch, Houston, Keller, and San Antonio. Available services and appointment times may vary by location.

You can Book an Appointment online by selecting your preferred clinic and providing the requested patient and insurance information.

Bring your insurance card and a valid photo identification to your appointment. Arriving prepared can make the check-in and benefit-verification process easier.

How Can I Find an In-Network Provider?

Members can contact the BSWQA Care Navigation team at 1-844-279-7589, contact Elan Member Services at (833) 845-8854, or visit the EHN Member Portal to search for participating providers.

The EHN Preferred Network includes participating providers who have agreed to join the network. Not every provider or facility may participate, so confirming network status before receiving care is important.

Do CAS Plans Require Specialist Referrals?

Specialist Referral Requirements: N/A

The available plan information does not list a general specialist-referral requirement for these CAS-administered plans. Requirements can still vary by employer and plan. Call CAS at (800) 870-1831 before scheduling specialty care to confirm whether a referral or prior authorization is required.

Compassionate Care Close to Home

Whether you need treatment for a sudden illness or ongoing support from a primary care team, Z-2-H is here to make care easier to access and understand.

Visit the Z-2-H Website to explore our services and locations. When you are ready, Book Today or call (469) 283-0076 for assistance.