EHN PPO Care at Z-2-H

Continental Auto Urgent Care

EHN PPO Care at Z-2-H

When you or a family member needs medical care, knowing where to go can make the experience feel less stressful. Z-2-H™ Family Med & Urgent Care Clinic provides compassionate primary and urgent care at eligible clinic locations across Texas.

Continental Auto employees enrolled in the EHN PPO Copay Plan may be eligible to receive care through participating Employers Health Network providers. Before scheduling, review the HPI Insurance Page and confirm that Z-2-H participates with your specific plan.

What Does the Continental Auto Plan Include?

The Continental Auto EHN PPO Copay Plan is administered by Health Plans, Inc., also known as HPI.

According to the available plan information, members have:

• A $30 copay for primary care visits

• A $60 copay for specialist visits

Your actual cost may depend on eligibility, network participation, prior-authorization requirements, the services provided, and other plan rules. An insurance card does not guarantee coverage or payment.

Call Z-2-H at (469) 283-0076 if you need assistance before scheduling.

Can Continental Auto Employees Visit Z-2-H?

Eligible Continental Auto employees and their covered family members may visit Z-2-H for primary care, urgent care, preventive services, and many everyday health concerns.

Visit the Z-2-H Website to learn more about available services and participating Texas clinic locations.

Z-2-H can evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Minor injuries

• Routine primary care concerns

• Preventive care and physical examinations

Coverage depends on the member’s eligibility, medical needs, benefits, network status, and the services provided.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, fainting, confusion, signs of a stroke, uncontrolled bleeding, major trauma, or another life-threatening emergency.

How Do I Verify My Benefits?

HPI manages eligibility, benefit verification, prior authorization, and claim-status assistance for the Continental Auto EHN PPO Copay Plan.

For benefit verification or claim-status questions:

• Call HPI Customer Service at (800) 532-7575

• Visit the HPI Provider Resources

• Have the member identification number from your insurance card available

Before scheduling, ask HPI:

• Does Z-2-H participate with my specific plan?

• Is the requested service covered?

• What copay, deductible, or coinsurance applies?

• Does the service require prior authorization?

• Are laboratory services billed separately?

• Are there location or network restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

Is Prior Authorization Required?

Prior-authorization requirements depend on the service being requested.

For prior-authorization assistance, contact HPI at (877) 532-5220 before receiving services that may require approval.

Obtaining prior authorization does not guarantee claim payment. Eligibility, medical necessity, network participation, and other plan limitations may still apply.

Who Can Answer Plan Questions?

For questions about the Continental Auto EHN PPO Copay Plan:

• Call HPI at (888) 341-7560

• Visit the HPI Provider Portal

• Contact BSWQA Care Navigation at 1-844-279-7589

These resources can help members review benefits, find participating providers, and understand plan requirements.

How Can I Find an In-Network Provider?

The Continental Auto plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should verify the provider’s network status before receiving care.

To locate a participating provider:

• Use the HPI Provider Search

• Call HPI at (888) 341-7560

• Contact BSWQA Care Navigation at 1-844-279-7589

Provide your member identification number and ask whether your preferred Z-2-H clinic participates with your exact Continental Auto plan.

Are Specialist Referrals Required?

N/A

The available Continental Auto plan information does not list a specialist-referral requirement. Certain services may still require prior authorization. Contact HPI before beginning specialist care to confirm the current requirements for your plan.

What Should I Bring to My Appointment?

Please bring:

• Your Continental Auto insurance card

• A photo identification card

• A list of current medications

• Known medication or food allergies

• Relevant medical records

• A description of your symptoms

• The date your symptoms began

• Any authorization documents

For scheduling assistance, call Z-2-H at (469) 283-0076.

Claims Information for Providers

Continental Auto claims are administered by Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify current claim-submission instructions before submitting a claim.

Compassionate Care Across Texas

Z-2-H helps make primary and urgent care easier to access and understand. Whether you need help with a sudden illness, a minor injury, preventive care, or an ongoing health concern, our team will listen and help you understand the next step.

When you are ready, Book Today or call (469) 283-0076. Please have your insurance card available so your eligibility and benefits can be reviewed before your visit.