Generations FCU Employees Find Urgent Care at Z-2-H™

EHN Network Benefits for Compassionate Texas Clinic Care

When you or a family member needs medical attention, knowing where to receive care can make the experience feel less stressful. Z-2-H Family Med & Urgent Care Clinic provides compassionate primary and urgent care at eligible locations across Texas.

Generations Federal Credit Union employees enrolled in the EHN Network Plan may be eligible to receive care from participating Employers Health Network providers. Coverage depends on active eligibility, provider participation, medical necessity, plan requirements, and the service being requested.

Before scheduling, review the HPI Insurance Page and contact HPI to confirm your current benefits.

What Does the Generations FCU Plan Include?

Generations Federal Credit Union employees may be enrolled in the EHN Network Plan.

According to the available plan information, members have:

• $20 copay for participating primary care visits

• $30 copay for participating specialist visits

The available information does not list a specific urgent care copay. Members should contact HPI before scheduling to confirm how the requested visit will be classified and what amount may be collected at the time of service.

Laboratory testing, medications, medical supplies, procedures, and services outside the participating network may have separate costs.

An insurance card does not guarantee coverage or payment. Final responsibility depends on eligibility, benefits, medical necessity, provider participation, and how the plan processes the claim.

Can Generations FCU Employees Visit Z-2-H?

Eligible Generations FCU employees and their covered family members may visit Z-2-H for primary care, urgent care, preventive services, and many everyday medical concerns.

The Z-2-H care team may evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain or ear infections

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and skin concerns

• Minor injuries

• Routine primary care concerns

• Chronic condition follow-ups

• Preventive care and physical examinations

Coverage depends on the member’s active eligibility, benefits, medical needs, network status, and the services provided.

For scheduling assistance or questions, call Z-2-H at (469) 283-0076.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, confusion, fainting, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Generations FCU Plan?

Health Plans, Inc., also known as HPI, administers the Generations Federal Credit Union EHN Network Plan.

HPI and Pathways Concierge can assist with:

• Member eligibility

• Benefit verification

• Prior-authorization requirements

• Claim-status questions

• Copays and other member costs

• Provider-network participation

• Participating-provider searches

For prior authorization, benefit verification, or claim-status assistance, call HPI at (800) 532-7575 or visit the HPI Website.

For additional plan assistance, members may call Pathways Concierge at (888) 811-3419.

How Do I Verify My Benefits?

Verifying your benefits before receiving care can help you understand your expected financial responsibility.

When contacting HPI or Pathways Concierge, consider asking:

• Does Z-2-H participate with my Generations FCU plan?

• Is the requested medical service covered?

• How will my appointment be classified?

• What copay, deductible, or coinsurance applies?

• Does the service require prior authorization?

• Are laboratory tests billed separately?

• Are medications or medical supplies covered separately?

• Are there location or network restrictions?

• Will I have a time-of-service responsibility?

Ask for the representative’s name, the date of the conversation, and a reference number. Keep this information with your records in case you have questions after the claim is processed.

Benefit verification is helpful, but it does not guarantee payment. Final coverage is determined after the plan reviews the submitted claim.

What Network Does the Plan Use?

The Generations FCU plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that their preferred Z-2-H location participates with their exact plan before receiving care.

To locate or verify a participating provider:

• Call Pathways Concierge at (888) 811-3419

• Contact BSWQA Care Navigation at 1-844-279-7589

• Call HPI at (800) 532-7575

• Provide your plan name and member identification number

Provider participation can change, so members should confirm network status before each appointment whenever possible.

Are Specialist Referrals Required?

The available Generations Federal Credit Union plan information does not list a specific specialist-referral requirement.

Certain services may still require prior authorization or additional review. Members should contact HPI at (800) 532-7575 before beginning specialty care to confirm the current requirements for their plan.

What Should I Bring to My Appointment?

Please bring or prepare:

• Your current Generations FCU insurance card

• A photo identification card

• Your member identification number

• A list of current medications

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results, when available

• A brief description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Any authorization documents

Providing accurate medical and insurance information can help prevent delays with eligibility verification, treatment, and claim processing.

Claims Information for Providers

Generations Federal Credit Union claims are administered through Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s eligibility, network participation, and current claim-submission instructions before sending a claim.

Compassionate Medical Care Across Texas

Z-2-H works to make family medicine and urgent care easier to access and understand. Whether you need help with a sudden illness, a minor injury, preventive care, or an ongoing health concern, the medical team will listen and help you understand the appropriate next step.

When you are ready, Book Today or call (469) 283-0076. Please have your Generations FCU insurance card available so your eligibility, benefits, network participation, and expected costs can be reviewed before your appointment.