Generous Benefits Employees Find Compassionate Urgent Care

Silver 3000 Plan Care at Z-2-H™ Clinics

When you or a family member needs medical attention, understanding where to receive care can help make the experience less stressful. Z-2-H™ Family Med & Urgent Care Clinic provides compassionate primary and urgent care at participating Texas locations.

Generous Benefits members enrolled in the Silver 3000 Plan may have access to participating providers through the EHN Preferred Network. Because eligibility, network participation, and medical costs can change, members should verify their benefits before receiving care.

What Does the Silver 3000 Plan Include?

According to the available Generous Benefits plan information, the Silver 3000 Plan includes:

• A $25 primary care copay

• A $50 specialist copay

The amount owed for urgent care, laboratory services, imaging, medications, and additional services may depend on the plan’s deductible, coinsurance, coverage rules, and current eligibility.

An insurance card does not guarantee coverage or payment. Final responsibility is determined after the claim is reviewed and processed according to the member’s benefits.

For help scheduling an appointment, call Z-2-H at (469) 283-0076.

Can Generous Benefits Members Visit Z-2-H?

Eligible members and covered dependents may visit Z-2-H for primary care, urgent care, preventive services, and many everyday health concerns.

The Z-2-H medical team can evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain or ear infections

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and skin concerns

• Minor injuries

• Routine primary care concerns

• Chronic condition follow-ups

• Preventive care and physical examinations

Coverage depends on medical necessity, eligibility, network participation, plan benefits, and the services provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Generous Benefits Plan?

Yuzu Health is listed as the third-party administrator for the Generous Benefits Silver 3000 Plan.

Level Health provides assistance with:

• Eligibility verification

• Medical benefit questions

• Prior-authorization requirements

• Claim-status questions

• Copays, deductibles, and coinsurance

• Provider-network participation

For assistance, call Level Health at (203) 208-9898 or visit the Level Health Member Portal.

Please have the member identification number from your insurance card available when requesting assistance.

How Do I Verify My Benefits?

Before scheduling an appointment, contact Level Health at (203) 208-9898 and consider asking:

• Does Z-2-H participate with my Silver 3000 Plan?

• Is the requested medical service covered?

• What copay, deductible, or coinsurance applies?

• Is prior authorization required?

• Are laboratory and imaging services billed separately?

• Are medications or medical supplies covered separately?

• Will I have a time-of-service responsibility?

• Are there location or network restrictions?

Ask the representative for their name and a reference number. Keep this information with your records in case you have questions after the visit.

Z-2-H can help collect your insurance information, but only the plan administrator can provide a final explanation of your benefits.

Is Prior Authorization Required?

Prior-authorization requirements depend on the medical service being requested.

For medical precertification or prior-authorization assistance, call (800) 432-8421 before receiving services that may require approval.

Prior authorization does not guarantee payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may still affect how the claim is processed.

How Can I Find an In-Network Provider?

The Generous Benefits Silver 3000 Plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should verify the provider and clinic location before receiving care.

To search for or confirm a participating provider:

• Visit the EHN Member Portal

• Contact Level Health at (203) 208-9898

• Call BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, member identification number, plan name, preferred clinic location, and requested service when verifying participation.

Are Specialist Referrals Required?

The available Silver 3000 Plan information does not list a general specialist-referral requirement.

Certain specialist services, procedures, tests, or treatments may still require prior authorization or precertification. Contact Level Health before beginning specialist care to confirm the current requirements for your specific benefits.

What Should I Bring to My Appointment?

Please bring or prepare:

• Your Generous Benefits insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any referral or authorization documents

• A brief description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

Providing complete and accurate insurance information can help prevent delays with eligibility verification and claim processing.

Claims Information for Providers

Claims for the Generous Benefits Silver 3000 Plan may be submitted electronically using:

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s eligibility and current claim-submission instructions before sending a claim.

Compassionate Care at a Texas Clinic

Z-2-H works to make primary and urgent care easier to access and understand. Whether you need help with a sudden illness, minor injury, preventive visit, or ongoing health concern, our medical team will listen and help you understand the appropriate next step.

When you are ready, Book Today or call (469) 283-0076. Please have your Generous Benefits insurance card available so your eligibility, benefits, and network participation can be reviewed before your appointment.