Just Mind Urgent Care

Silver 2000 EHN Care at Z-2-H™

Understanding your medical benefits can make seeking care feel easier when you or a family member becomes sick. Z-2-H™ Family Med & Urgent Care Clinic provides compassionate primary care, family medicine, and urgent care at eligible Texas locations.

Just Mind LLC employees enrolled in the Silver 2000 Plan may have access to care through participating EHN Preferred Network providers. Verify your specific benefits, provider participation, and expected costs before receiving care.

What Does the Silver 2000 Plan Include?

The available Just Mind plan information lists:

• Primary care visit: $25 copay

• Specialty care visit: $50 copay

• Network: EHN Preferred Network

These copays may not apply to every service received during an appointment. Laboratory testing, imaging, medications, procedures, medical supplies, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, network participation, and the services provided may affect the member’s final responsibility.

For scheduling assistance, call Z-2-H at (469) 283-0076.

Can Just Mind Employees Visit Z-2-H?

Eligible Just Mind employees and their covered family members may visit Z-2-H for primary care, urgent care, preventive services, and many everyday health concerns.

The medical team can evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain or ear infections

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and skin concerns

• Minor injuries

• Routine primary care concerns

• Chronic-condition follow-ups

• Preventive care and physical examinations

Coverage depends on current eligibility, medical needs, provider-network participation, and the services provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Just Mind Plan?

The available plan directory identifies Yuzu Health as the third-party administrator associated with the Just Mind Silver 2000 Plan.

Level Health provides assistance with:

• Eligibility verification

• Medical benefit questions

• Prior-authorization requirements

• Claim-status questions

• Copays, deductibles, and coinsurance

• Provider-network participation

For assistance, call Level Health at (203) 208-9898 or visit the Level Health Member Portal.

Have the member identification number from your insurance card and the Silver 2000 Plan name available when requesting assistance.

How Do I Verify My Benefits?

Before scheduling an appointment, contact Level Health at (203) 208-9898 and ask:

• Does Z-2-H participate with the Just Mind Silver 2000 Plan?

• Is the requested medical service covered?

• What copay, deductible, or coinsurance applies?

• Are laboratory tests, imaging, or medications billed separately?

• Is prior authorization required?

• Will I have a time-of-service responsibility?

• Are there clinic or network restrictions?

Write down the representative’s name, the date of the call, and the reference number. Final coverage is determined when the claim is processed.

Z-2-H can collect your insurance information before the appointment, but Level Health provides the official explanation of plan benefits.

Is Prior Authorization Required?

Prior-authorization requirements depend on the medical service being requested.

Members and providers should contact Level Health at (203) 208-9898 before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

What Network Does the Plan Use?

The Just Mind Silver 2000 Plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that their preferred Z-2-H clinic participates with the Silver 2000 Plan before receiving care.

To locate or verify an in-network provider:

• Visit the EHN Provider Directory

• Contact BSWQA Care Navigation at 1-844-279-7589

• Call Level Health at (203) 208-9898

Provide the employer name, plan name, member identification number, clinic location, and requested service when confirming participation.

Are Specialist Referrals Required?

The available Just Mind plan information does not list a general specialist-referral requirement.

Certain specialist visits, procedures, tests, or treatments may still require prior authorization. Contact Level Health before beginning specialty care to confirm the current requirements for the Silver 2000 Plan.

What Should I Bring to My Appointment?

Please bring or prepare:

• Your Just Mind Silver 2000 insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

Providing complete and accurate information can help prevent delays with eligibility verification and claim processing.

Claims Information for Providers

Just Mind Silver 2000 Plan claims may be submitted using the following information:

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s eligibility, plan name, authorization requirements, and current claim-submission instructions before sending a claim.

Compassionate Care at a Texas Clinic

Z-2-H works to make primary and urgent care easier to access and understand. Whether you need help with a sudden illness, minor injury, preventive visit, or ongoing health concern, the medical team will listen and help you understand the appropriate next step.

When you are ready, Book an Appointment or call (469) 283-0076. Please have your Just Mind Silver 2000 insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.