Welcome to Z-2-H Family Med & Urgent Care Clinic

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LiveWire EV Employees Find Urgent Care

High Performance Plan Care at Z-2-H™Uploaded Image

Knowing where your health plan can be used may help you feel more prepared when an illness, injury, or ongoing health concern needs attention. Z-2-H™ Family Med & Urgent Care Clinic provides compassionate primary care, family medicine, and urgent care at eligible Texas clinic locations.

LiveWire EV employees may be enrolled in the Centivo High Performance Plan. The available plan information lists a $0 primary care copay and a $30 specialist copay. Confirm your benefits and the clinic’s network participation before receiving care.

What Does the LiveWire EV Plan Include?

LiveWire EV offers the High Performance Plan administered by Centivo.

The available plan information lists:

  • Primary care visit: $0 copay

  • Specialist visit: $30 copay

The listed copays may not apply to every service received during an appointment. Laboratory testing, imaging, medications, injections, procedures, medical supplies, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Current eligibility, medical necessity, network participation, referral requirements, prior authorization, and the services provided may affect your final responsibility.

For scheduling assistance, call Z-2-H at (469) 283-0076.

Can LiveWire EV Employees Visit Z-2-H?

Eligible LiveWire EV employees and their covered family members may visit Z-2-H for primary care, urgent care, preventive services, and many everyday medical concerns.

The medical team can evaluate and treat concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Ear pain or ear infections

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Minor injuries

  • Routine primary care concerns

  • Chronic condition follow-ups

  • Preventive care and physical examinations

Coverage depends on the member’s plan, current eligibility, medical needs, provider-network participation, clinic location, and the services provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the LiveWire EV Plan?

Centivo administers the LiveWire EV High Performance Plan.

Centivo can assist members and providers with:

  • Eligibility verification

  • Medical benefit questions

  • Provider-network participation

  • Specialist-referral requirements

  • Prior-authorization requirements

  • Claim-status questions

  • Copays and other member costs

For assistance:

Have the member identification number from your LiveWire EV insurance card available when requesting assistance.

How Do I Verify My Benefits?

Before scheduling an appointment, contact Centivo at (800) 924-7150 and ask:

  • Does Z-2-H participate with my LiveWire EV High Performance Plan?

  • Is my preferred clinic location in network?

  • Will the $0 primary care copay apply to my appointment?

  • Is the requested medical service covered?

  • Are laboratory tests, imaging, medications, or procedures billed separately?

  • Is prior authorization required?

  • Is a provider referral required?

  • Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided. Final coverage is determined when Centivo processes the claim.

Z-2-H can collect your insurance information before the appointment, but Centivo provides the official explanation of your plan benefits.

Is Prior Authorization Required?

Prior authorization depends on the medical service being requested.

Members and providers should contact Centivo at (800) 924-7150 or use the Centivo Provider Portal before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, referral requirements, plan exclusions, and other plan rules may affect how the claim is processed.

What Network Does the Plan Use?

The LiveWire EV High Performance Plan provides access to participating Baylor Scott & White Quality Alliance providers.

Not every Baylor Scott & White provider may participate with this specific plan. Members should confirm that their preferred Z-2-H location and treating medical professional participate before receiving care.

To locate or verify an in-network provider:

  • Visit the Centivo Member Website

  • Call Centivo Customer Service at (800) 924-7150

  • Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, High Performance Plan name, member identification number, preferred clinic location, and requested service when confirming participation.

Are Specialist Referrals Required?

The LiveWire EV High Performance Plan requires a provider referral before most new specialty care begins.

The available plan information lists referral exceptions for:

  • OB/GYN care

  • Behavioral health services

  • Chiropractic care

  • Rehabilitation services

  • Laboratory testing

  • X-rays

  • Occupational therapy

  • Physical therapy

  • Speech therapy

A referral may still be required for other specialist services. Without the required referral, the member may be responsible for the full cost of care.

Contact Centivo before scheduling specialist care to confirm the current referral and prior-authorization requirements. Providers can submit referrals through the Centivo Provider Portal.

What Should I Bring to My Appointment?

Please bring or prepare:

  • Your LiveWire EV insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any required referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • Your benefit-verification reference number

Providing complete and accurate information can help prevent delays with eligibility verification and claim processing.

Claims Information for Providers

LiveWire EV High Performance Plan claims are submitted to Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, network participation, referral requirements, authorization requirements, and current claim-submission instructions before sending a claim.

Compassionate Care at a Texas Clinic

Z-2-H works to make primary and urgent care easier to access and understand. Whether you need help with a sudden illness, minor injury, preventive visit, or ongoing health concern, the medical team will listen and help you understand the appropriate next step.

When you are ready, Book an Appointment or call (469) 283-0076. Please have your LiveWire EV insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.