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Nebraska Furniture Mart Primary and Urgent Care

Three Centivo Plans at Z-2-H™ Texas ClinicsUploaded Image

When you or a family member needs medical attention, understanding your health benefits can help make the experience less stressful. Z-2-H™ Family Med & Urgent Care Clinic provides compassionate primary care, family medicine, and urgent care at eligible Texas clinic locations.

Nebraska Furniture Mart employees may be enrolled in the NFMEX Emerald Plan, Onyx Plan, or Pearl Plan. These plans are administered by Centivo and use the BSW Premier Network, but member costs and coverage requirements differ. Verify your specific benefits before receiving care.

What Nebraska Furniture Mart Medical Plans Are Available?

Nebraska Furniture Mart employees may be enrolled in one of three medical plans:

  • NFMEX Emerald Plan

  • Onyx Plan

  • Pearl Plan

The available plan information lists the following costs:

NFMEX Emerald Plan

  • $10 copay for a primary care visit

  • $40 copay for a specialist visit

Onyx and Pearl Plans

  • Members must first meet the applicable deductible

  • Copays or coinsurance may vary after the deductible is met

  • Additional cost-sharing information is available on the member’s insurance card

These amounts may not apply to every service received during an appointment. Laboratory testing, imaging, medications, procedures, medical supplies, and other services may be processed separately.

An insurance card does not guarantee coverage or payment. Your final responsibility may depend on eligibility, medical necessity, network participation, deductible status, authorization requirements, and the services provided.

For scheduling assistance, call Z-2-H at (469) 283-0076.

Can Nebraska Furniture Mart Employees Visit Z-2-H?

Eligible Nebraska Furniture Mart employees and their covered family members may visit Z-2-H for primary care, urgent care, preventive services, and many everyday health concerns.

The medical team can evaluate and treat concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Ear pain or ear infections

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Minor injuries

  • Routine primary care concerns

  • Chronic condition follow-ups

  • Preventive care and physical examinations

Coverage depends on the member’s plan, current eligibility, medical needs, provider-network participation, clinic location, and the services provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Nebraska Furniture Mart Plans?

Centivo administers the NFMEX Emerald, Onyx, and Pearl plans.

Centivo can assist members and providers with:

  • Eligibility verification

  • Medical benefit questions

  • Prior-authorization requirements

  • Claim-status questions

  • Copays, deductibles, and coinsurance

  • Provider-network participation

Call Centivo Customer Service at (877) 293-5521 or use the Centivo Member and Provider Locator.

Have the member identification number from your insurance card and the name of your Nebraska Furniture Mart plan available when requesting assistance.

How Do I Verify My Benefits?

Before scheduling an appointment, contact Centivo at (877) 293-5521 and ask:

  • Does Z-2-H participate with my specific Nebraska Furniture Mart plan?

  • Is my preferred clinic location in network?

  • Is the requested primary or urgent care service covered?

  • What copay, deductible, or coinsurance applies?

  • Has my Onyx or Pearl Plan deductible been met?

  • Are laboratory tests, imaging, medications, or procedures billed separately?

  • Is prior authorization required?

  • Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided.

Z-2-H can collect your insurance information before the appointment, but Centivo provides the official explanation of plan benefits. Final coverage is determined when the claim is processed.

Is Prior Authorization Required?

Prior authorization depends on the medical service being requested and the requirements of the member’s plan.

Members and providers should contact Centivo at (877) 293-5521 before receiving a service that may require approval. Providers may also use the Centivo Provider Portal to review benefit and authorization information.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, deductible requirements, plan exclusions, and other rules may affect how the claim is processed.

What Network Does the Plan Use?

The Nebraska Furniture Mart plans use the BSW Premier Network through Baylor Scott & White Health Plan. This network includes participating Baylor Scott & White Quality Alliance providers.

Not every Baylor Scott & White provider may participate in the BSW Premier Network. Members should confirm that their preferred Z-2-H clinic location and treating medical professional participate with their exact plan before receiving care.

To locate or verify an in-network provider:

Provide the employer name, plan name, member identification number, preferred clinic location, and requested service when confirming participation.

Are Specialist Referrals Required?

The available Nebraska Furniture Mart plan information does not list a general specialist-referral requirement.

Certain specialist visits, tests, treatments, or procedures may still require a referral or prior authorization. Contact Centivo before beginning specialist care to confirm the current requirements for your plan.

What Should I Bring to My Appointment?

Please bring or prepare:

  • Your Nebraska Furniture Mart insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • Your benefit-verification reference number

Providing complete and accurate information can help prevent delays with eligibility verification and claim processing.

Claims Information for Providers

Nebraska Furniture Mart claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, plan name, deductible status, authorization requirements, and current claim-submission instructions before sending a claim.

Compassionate Primary and Urgent Care at a Texas Clinic

Z-2-H works to make primary and urgent care easier to access and understand. Whether you need help with a sudden illness, minor injury, preventive visit, or ongoing health concern, the medical team will listen and help you understand the appropriate next step.

When you are ready, Book an Appointment or call (469) 283-0076. Please have your Nebraska Furniture Mart insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.